TERMS AND CONDITIONS OF USE
The following Terms and Conditions are set out here in a general and preventive way. They will in any case be re-proposed (and must be accepted each time) for each single purchase or access by users to the services purchased and may change even without notice.
All the contents of this site and the proposed activities and events are subject to Copyright and Copyright according to Swiss laws.
The purchase must be made by credit card (or, where permitted, by bank transfer or payment slip).
If you activate the “Save card” option (when available) for a payment, the related data is saved on Stripe’s servers (Stripe is used by millions of shops around the world to process credit card payments, it is a of the safest platforms in the world). Stripe encrypts your card details and makes them secure so that it is not possible for anyone to see or use them. Your data is therefore never saved on the Kokoro Swiss website and no one can access it except yourself. Indeed … not even you can access. You can delete or re-enter them but you cannot see the data you have already entered.
If you decide to delete that data for some reason, in the “Account” — “Account / login” — “Payment methods” section, you will find a link to delete your card. Please note that your card details are not visible, as they are protected on Stripe’s servers.
The services purchased (usable according to the methods and conditions signed at the time of purchase), unless otherwise indicated, can only be used by the person who purchases them. Any public sharing of purchased links, materials or documentation, as well as duplication, copying or any other dissemination without prior written agreement with the author and owner of this site, are expressly prohibited.
As for services that require remote access to the user’s computer, relying on an internet connection, they require sufficient bandwidth and stability of the connection from the customer. Kokoro Swiss, for its part, guarantees the breadth and stability of its outgoing connection. It cannot do the same for that of the customer who therefore recognizes that a connection that is too slow, or too limited in terms of bandwidth, could cause the impossibility of providing the service and therefore renounces to ask for reimbursements for any eventuality related to their internet connection. This aspect is further defined and regulated in the contracts for the sale of the services that provide for them.
The services can be purchased in both Euros and Swiss Francs. The conversion is governed by the provisions of the following chapter: “Euro — Swiss Francs exchange rates”
The reimbursement conditions are specified for each type of service in the respective purchase contracts which integrate the following. In general, the following applies:
The purchased time can be used within 180 days from the date of purchase. After this period, it can no longer be used. The same condition applies to any remaining hours or minutes, if not used.
Under no circumstances can the purchased time be refunded, except for the following situations:
- In the event of an unquestionable decision by Kokoro Swiss
- In the case of a purchase without prior agreements, in case of unavailability by Kokoro Swiss to provide the service within 60 days of the request
- In case the service has been agreed at a specific date and time and for reasons of force majeure Kokoro Swiss cannot provide the service at that time and it is not possible to agree with the customer on an alternative time.
For technical and transaction cost reasons, no refunds will be made by crediting the card used for the purchase
The methods of any refund are exclusively by bank transfer that will be arranged by Kokoro Swiss to the customer’s bank details. In any case, an amount equal to 5% of the amount to be reimbursed will be retained by Kokoro Swiss as a contribution to the costs incurred.
INVOICE PAYMENT SERVICE
If the customer has received an invoice from Kokoro Swiss and intends to pay it by credit card, he will be able to take advantage of the relative method, governed by the following conditions:
- The Customer must have already received an invoice or (in the case relating to the Swiss market) a payment slip.
- If the invoice is in Euro (non-Swiss customers), the customer is required to convert the total amount indicated in the invoice into Swiss Francs. The conversion is regulated according to what is indicated in the following chapter “Euro — Swiss Francs exchange rates”
It will be the customer’s responsibility to indicate the reference details of the invoice received in the information collected on the shopping cart page. Kokoro Swiss issues VAT-free invoices.
Euro — Swiss Franc exchange rates
The conversion takes place directly on the payment page or on the product page. The conditions and exchange rates are updated on a daily basis and refer to those provided by international platforms. No data is transmitted to these platforms from which Kokoro Swiss merely acquires the multiplier (exchange rate) in force. Small decimal differences may be present but, given that the customer’s credit card is charged in its reference currency (in this case Euro), both parties agree that any differences of this caliber will be considered negligible, as they are due to the different rates conversion used by both credit card operators and their own banking institutions.
Both the Client and Kokoro Swiss agree that, given the volatility of the currency markets, any difference between the exchange rate applied by Kokoro Swiss and those of the official price lists will be considered negligible.
If the customer does not carry out the currency conversion from Euro to Swiss Francs, given that the result can certainly not be correct, he accepts that any further payments to balance the exact amount may be requested. In any case, any refunds may be issued exclusively at the sole discretion of Kokoro Swiss and the customer immediately accepts that, if the amount charged to his card differs from the total invoice by less than 2 CHF, more or less, no reimbursement will be due and further charges will be requested by Kokoro Swiss and / or by the customer.
At the moment no product is available. Should this condition change, the relative terms and conditions of use will be included in this document.